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Kingdom

One of the UK’s largest providers for ticketing and fines, Kingdom work nationwide to deliver handheld devices to environmental workers. Covering everything from dog fouling to the disposal of cigarettes, their system submits details to an online portal where local authorities can collect money from the fined party.

Client

One of the UK’s largest providers for ticketing and fines, Kingdom work nationwide to deliver handheld devices to environmental workers. Covering everything from dog fouling to the disposal of cigarettes, their system submits details to an online portal where local authorities can collect money from the fined party.

Challenge

Kingdom found the machines they were using to be inefficient, difficult to navigate and, most importantly, expensive. The initial aim was to move from the existing devices and associated mobile app to a more intuitive software solution with hardware at a much lower cost. However, working within an agile environment, the team realised that the project would ultimately impact the entire architecture of the ticketing portal itself.

Solution

Our team were tasked with delivering an interface which could handle the volume of usage these devices required, as well as transitioning from the legacy system. Once moved across, we needed to refine the solution so that it was easier to maintain, more user-friendly and updated when necessary – creating a quicker solution for the councils to use.

Our role

brand

The first aspect of the brief was to create a mobile app that was compatible with Kingdom’s new Zebra devices. The existing interface was clunky, dated and needed revitalising. Our team worked to simplify and present the visuals in a way that increased usability, but the solution also needed to be responsive and ensure that the work performed by environmental officers was being recorded and submitted securely.

As we planned navigation and were well into mapping out the architecture of the mobile app, we discovered that the portal which managed administration also needed to move from the old provider to a new environment. We had to react quickly and include this within the overall project plan and timeline.

build

The portal was similarly archaic – the functionality and dated code that we found were both symptoms of legacy systems we’d seen in the past. But in this instance, there was the added complexity of sensitive data and a necessary integration with 29 different councils… All with their own separate gateways.

Kingdom was facing syncing and extensive duplication issues with their existing devices. To guarantee that our solution would work effectively, we needed to reverse-engineer their site, add functionality and build a brand-new API. This allowed us to cut away from the legacy system and begin to refine the finished product.

beyond

We didn’t just handle the software. The Beeta team set up each of the 150 devices, created an asset catalogue and registered them all to specific councils. While the brief had begun life as a mobile app overhaul, we were now working to ensure that we had delivered a complete, packaged solution.

On top of this, we wanted the software to be sustainable. We enabled it to push automatic updates, forcing the systems to be continuously kept up to standards. This active management of security is necessary to the evolution of Kingdom’s software.

At Beeta, we deliver practical and scalable solutions. When working with Kingdom, we recognised our app would be ineffective without an equally functional online portal. We worked hard to reverse engineer and understand the complexities of the legacy system so that we can not only provide ongoing support on a retained basis, but also introduce new features and functionality to improve the Kingdom admin team processes.
Whether your business requires support at the brand, build or beyond phase, or even all three, we provide a solution that’s ready to use the moment that it arrives with you.