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Personal Assistant/ Business Operations Manager

As the Personal Assistant/ Business Operations Manager you will be responsible for supporting the Managing Director and management team and overseeing Beeta’s operational activities. The ideal candidate should be charismatic, an expert in communication and have experience liaising with key business stakeholders. Any experience in a digital agency would also be advantageous. We are looking for someone to grow alongside the team so if you are looking for career progression, this is the role for you…

The core responsibilities will include project management, account management, budgeting and project delivery. Delivery functions include delivery assurance, quality assurance, and client relationship management; while strategy responsibilities lie in ops plans and strategy support. 

Permanent

£24,000 - £30,000

Manchester city centre

Skills and Responsibilities

Keep workers aligned with the goals of the company by monitoring their day-to-day activities.
Attending and organising meetings between client decision-makers and the business management team while making sure the MD is well prepared and that all notes/action are taken/ distributed quickly.
General admin and upkeep of operational management software platforms.
Create pitches and support the Service Delivery Manager to develop proposals that meet the clients’ objectives.  
Working with investors and decision-makers to keep monthly board presentations up to date.
Participate in pricing the solution/service and managing any operational budgeting.
Continuously liaise with key client decision-makers to ensure efficient project delivery, outstanding customer service and enhance existing relationships.
Provide valuable business insight and work alongside colleagues to help identify any project issues, providing a decisive response to any significant delivery challenges and implementing short-term solutions whilst identifying the root cause.
Supporting a multi-functional management and development team using skills expected at this level; clearly communicating and assisting where possible.
Dealing with incoming emails, calls, enquiries on behalf of the team. Organising travel and itineraries.
  

Essential

Significant experience of working within operations or delivery and supporting a multi-functional team.
You will have experience or be able to quickly learn how to navigate and utilise project management tools such as Asana, Harvest and Dynamics. You will support the management team by assisting with the management of such tools.
Exceptional organisation and communication skills with leadership capabilities. A natural problem-solver who enjoys getting the job done.
You will have extensive experience with stakeholder management and assume high-level thinking to continually drive performance improvement
You will be able to lead investigations where Key Performance Indicators (KPI’s) are not being achieved to the required quality, standard or timescales and help to identify the issues and take appropriate action. 
You will be accountable for the management of resources, monitoring actual spend and updating forecasts accordingly to ensure the integrated support meets customer requirements fully within the agreed budget. The ideal candidate will have experience with Sage or similar platforms.
Support with regular reviews of team performance to proactively identify and manage any challenges.
Support the Management team with all HR and recruitment matters, working closely with the external HR company. This includes training and employee evaluation.

Benefits

Benefits

We offer a flexible working policy and the opportunity to work remotely when possible.
On top of 28 days’ holiday, we also offer up to three extra days of annual leave during the Christmas period.
We regularly update our hardware and after 2 years of service, you will have the option to keep it as a personal device.
Fast career progression scheme.
At Beeta, we will be your biggest cheerleader in terms of development, we encourage all employees to expand their skill set and ensure you have access to the right tools and training to do so.
Job Types: Full-time, Permanent

COVID-19 considerations:
All COVID-19 precautions and health and safety measures are in place.

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